COMPLAINTS PROCEDURE: BUSINESS CLIENTS

Our Commitment

Langtree are committed to providing a professional service to all clients. We are regulated by the Royal Institution of Chartered Surveyors (RICS) and are therefore required to have a published complaints handling procedure (CHP) which meets the regulatory requirements.

If you have a complaint that you have been unable to resolve satisfactorily with your normal Langtree contact, the following CHP sets out the procedure we will following in dealing with that complaint.

1. If you have spoken to us about your complaint, we ask that you also make the complaint in writing, this is to ensure we fully understand your complaint and can keep a record of it. Please send your written complaint to:

Name
St James Business Centre
Wilderspool Causeway
Warrington
WA4 6PS

2. Within 5 working days we will acknowledge receipt of your complaint.
3. We will investigate the circumstances of your complaint and provide you with a written summary of the outcome of our investigation with 15 working days. We will also inform you of any actions that have or will be taken in respect of your complaint.
4. If you wish to make any further comments or request further review you should contact us again.
5. We will then undertake a further review and issue our final written viewpoint on the complaint within 15 working days.
6. If your complaint has still not been resolved to your satisfaction, you have the opportunity to take your complaint to an independent redress provider approved by RICS Regulatory Board. We have chosen to use the following redress provider:

RICS Dispute Resolution Service
55 Colmore Row
BirminghamB3 2AA
drs@rics.org